Service & Support
Service and Support
From equipment emergencies to routine maintenance to training, we’re here to help.
FAQ
Preventative Maintenance
A regular Preventative Maintenance (PM) schedule ensures your FERNO products are in safe working order, extends the service life of your EMS equipment, and lowers your total cost of ownership. FERNO offers options for preventative and unscheduled maintenance on all stretchers, chairs, and fasteners: Cot Care Training or One of our authorized Service Providers.
Service Agreement Options
FERNO wants to ensure that you get the most out of your equipment. We offer a full range of Service Agreement Options and services to help you protect your investment. Contact a FERNO Sales Consultant to learn more.
Extended Warranty
FERNO offers extended warranty plans on all Power X1, Power X2, and iNX Stretchers, Power F2 Fastening Systems and Transcend Stair Chairs. These plans include Parts, Labor, Travel and yearly preventative maintenance. All new Stretchers and Chairs include a two-year manufacturer warranty. It is best to add coverage at the time that you purchase your new equipment. The coverage options include an additional 1, 2, 3, 4 or 5 years. This warranty is not transferable or refundable. Let us help you manage your equipment PM and Repairs.
Product Warranty Information
All FERNO products carry limited warranties. For detailed warranty information, visit our Legal, Purchasing, & Warranty page.
Customer Service
FERNO's dedicated Customer Service Team is eager to serve you.Please call or email FERNO's Customer Service Team if you have a question, or if you would like to provide feedback regarding your experience with a FERNO product or service.
TECHNICAL SUPPORT
FERNO has a dedicated team that is here to help you!
- Troubleshoot stretcher or stair chair issues
- Recommend end-user parts
- Recommend authorized service providers in your area
- Assist with diagnosis
- Answering questions about stretchers or chair operation
- Assist with solving charging problems
- Warranty support
- Part and Part # identification
Need Additional Help?
For further information about any of our EMS equipment, supplies, medical products, training, or returns, please feel free to Contact Us.
In Need of Service or Repair?
Complete and submit the form below and we will be in touch to assist you with your service needs.