Cot Care
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COT CARE TRAINING
FERNO offers a Cot Care Training course for customers who want to better understand their equipment, want to be able to do preventative maintenance and may want to repair their equipment in the field. The class simply provides the end-user and owner of the equipment with options and knowledge. The course typically consists of a two-day training class held at the FERNO headquarters in Wilmington, OH.
The technicians that are trained are trained for their employer. The certification resides with the employer as they assure the liability coverage and make decisions based on the corporate, municipality or governmental agency needs. The technician receives hands-on training with the products that they have in their service. The program teaches your team how to properly operate, inspect, clean and do field repairs for your FERNO equipment. Once the course is complete, the technician has access to the part listings, product bulletins and service instruction files.
Your equipment works hard, and proper upkeep is necessary to help it perform better and last longer. The Cot Care training program is designed to reduce maintenance costs and minimize equipment downtime.
The cost of the class is 2,500.00 for up to 3 technicians and 500.00 for each additional technician that is trained. It is a two-year certification. Technicians are only certified if they are an employee of the employer that sends them to the class. Airfare, meals, lodging, transportation and other travel expenses are not included. Once trained FERNO also offers an optional tool kit and hardware kits.
REPAIR DEPOT
FERNO offers customers the option to send their stretcher to the factory for evaluation, updates, and repairs. This service may be requested or FERNO may suggest it to be repaired at the factory based on the issues and/or location. We make it simple. If you do not have a box, we will ship one to you. Once you receive it and place your stretcher in the box, contact FERNO technical support and we will schedule the pick-up. Our shipping team will email you the Bill of Lading (BOL) to print and place it on the box. The carrier will pick it up and return it to FERNO.
When FERNO receives your product, we will do a thorough evaluation and email you with the findings and quotation for repairs needed. Our goal is to complete the repairs and return the product to you within 2 weeks. If the type of repair needed is going to take longer, we will let you know.